Help & Support

How do I exchange Points for Rewards?

How many Points are required to exchange for Rewards?

I did not receive a Verification Code for redemption

No payment record from Rakuten Insight in my Paypal account. What should I do?

Please tell me how to redeem the point to Paypal. Paypal account must be needed?

When will my Reward item be delivered?

How can I check my Point exchange history and delivery dates?

What happens if a reward is lost?

Can I change or cancel my exchange request?